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Technical Support Request Form

Please fill out this form as completely and clearly as possible. Attach pictures of the transducer mounting site.



Customer Contact Info

Company Name:
Contact Name:*
Street Address:
Title:
City:
Phone:*
State/Provice/zip:
Fax:
Country:*
Email:*
Report Date:

Click Upload or Submit Button* after filling all form details.*
Image Type - jpg, jpeg, png and between 1 Mb to 2 Mb size.*

Product Info

Product Name:
Purchase Date:
Product Model#
Purchased From:
SN#:
P.O.#:
Transducer Type:
Transducer Scale Factor:

Problem Description*

Please describe the problem in detail here. What are the values in menu M90 and M91 when running the test.

For Clamp-on Type meters, please fill up the following:

Installation Info

Upsteam Straight Pipe Run (m):
Installation Method (V/Z/W):
Downsteam Straight Pipe Run (m):
If Pump/Valve Upstream, How Far from the mounting site:
Couplant Applied Between Transducer and Pipe Surface?:
Transducer Head (non-connector side) Face Each Other (Yes/No):
Transducer Spacing (head to head):

Pipe Info

Outside Diameter (in):
Pipe Material:
or, Pipe Size(in):
Liner Material if Any:
Wall Thickness(in):
Liner Thickness if Any (in)::
or, Schedule:
Inner Wall Roughness(in):
Pipe Age (years):
Scale Exists Inside Pipe?:
Pipe Surface Smooth?:
If not smooth, polished?:
Pipe Paint, if any, Removed?:
Pipe Vibraton(No, Minor, Moderate, Strong):
If Vertical Pipe, Flow Goes Up?:
If Horizontal Pipe, Transducer on Side of Pipe?:

Liquid Info

Liquid Material:
Solids Concentration (%):
Viscosity (mm2/s):
Solids Particle Size(mm):
Temperature Range(deg C):
Gas Concentration (%):
Pressure Range (psi abs):
S.G. or API#:
Flow Rate Range:
Full Pipe(Yes/No):
Flow Characteristics(constant/intermittent):

Configuration Info

Menu Window Parameters:
M11:
M34:
M12:
M35:
M13:
M36:
M14:
M37:
M15:
M40:
M16:
M41:
M20:
M42:
M21:
M45:
M23:
M47:
M24:
M48:
M25:
M90:
M28:
M91:
M29:
M92:
M32:
M93:
M33:
M94: